If you’re looking for a career where you can make a real impression, join the bank and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the bank offers opportunities, support and rewards that will take you further.
Senior Card and Loans Officer
Customer Contact Centre
the bank's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Senior Card and Loans Officer, reporting to Card and Loans Manager
Principal responsibilities
Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels
Promote loan / insurance products when customer’s need is being identified to reach the sales achievement for the department
Contribute to the achieving the section’s service and sales objectives
Timely respond to customer’s feedbacks, drive for service improvement and better customer experience
Assist team head to review and allocate the resources so as to optimize the team productivity
Identify the potential improvement areas to enhance the work efficiency
Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
Willing to work on flexi-hours
Proven experience in Retails Banking, Call Centre or Telemarketing business
Strong sales and customer service orientation, with ability to work under pressure
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
