If you’re looking for a career where you can make a real impression, join the bank and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the bank offers opportunities, support and rewards that will take you further.
Customer Contact Centre
the bank's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our department as Assistant Customer Care Manager, reporting to Customer Care Manager
Principal Responsibilities
Liaise with internal counterparts to resolve operational issues and customer complaints
Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time
Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
Act as a role model for delivering “Superior Customer Service” using their ability to build long term trust and develop relationships with our customers to raise our reputation, drive recommendations and deliver future growth
Participate in ad-hoc projects and assignments as instructed by the superiors
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
University Degree / Diploma in related discipline with relevant experience and professional qualifications
Proven banking experience in General Banking, Card and Personal Lending products, with customer service experience and complaint handling role
Understanding of both General Banking and Card products preferred
Good interpersonal, communication and presentation skills with analytical mind and problem-solving skills
Consistently achieved objectives set for them and taken action to improve their own performance.
Excellent command of written and spoken English and Chinese is a must
Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Proficiency in Computer Systems including Microsoft Word and Excel
