If you’re looking for a career where you can make a real impression, join the bank and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the bank offers opportunities, support and rewards that will take you further.
Senior Customer Service Officer, Banking Service and Sales
Customer Contact Centre
the bank's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Banking Service and Sales as Senior Customer Service Officer, reporting to Customer Service Manager, Banking Services & Sales
Principal responsibilities:
Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
Handles customer complaints properly and performs necessary investigation
Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities
Requirements:
Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and I...
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a MUST
Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
Willing to work shift hours
Strong customer service and sales orientation, with good communication and problem solving skills
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Good knowledge of application software including English and Chinese typewriting
