If you’re looking for a role where you can continue to make an impression, take the next step at the bank where your contributions will always be valued.
Customer Contact Centre
the bank's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Relationship Management Team (RM) as Customer Relationship Manager focused on wealth outreach, reporting to Manager, Relationship Management.
Our employees are the most valuable resources in the bank.
We are committed to providing you with the optimal workplace experience.
Here is a taste of what we have on offer:
Competitive basic salary
Comprehensive healthcare insurance for you and your eligible family members
Retirement benefit scheme with employer contributions
Employee Share Purchase Plan
Work-life balance, including 24 days of paid annual leave plus other categories of leave entitlements, e.g.
birthday, marriage, maternity and paternity, study and volunteer work
Preferential interest rate for a staff housing loan of up to 100% of the property valuation or purchase price
Recognized corporate training and development programs
Progressive career advancement opportunities
Principal responsibilities:
Manage relationship with our Prestige clients
Conduct outreach to various branches to facilitate customer meetings
Acquire, develop and retain relationships with a portfolio of Prestige clients
Help clients to articulate their needs, and deliver to exceed client expectations
Know clients on a personal and professional level to understand their short and long term financial goals
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
University level education, preferably in finance, business or a related discipline
Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8)
Proven experience in client facing environment, with excellent relationship building capability
Candidates with sales or customer service experience from other industries are welcome
Strong sales and customer orientation, with good communication and interpersonal skills
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Good understanding and strong interest of the financial markets
Mature and independent mindset, able to work effectively under pressure
Strong commercial orientation with acute interpersonal skills
Fluency in Cantonese and English, with additional languages is an advantage
