Customer Service Officer (Premier Centre) - Hong Kong Business
Foreign bank · Large bank
Lai Chi KokOn-site
Role overview
GCB 7
Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join the banking group and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the banking group offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on the banking group’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.
Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.
Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of the banking group to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, the banking group Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).
In this role you will:
Provide quality customer service through accurate and efficient counter transactions at branch
Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
Promote digital banking services and products and encourage customers to migrate to digital
Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with the banking group or regulatory standards and policies
Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
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Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
Customer centric mindset with commitment to deliver quality service
Self-motivated and adaptable to a service environment
Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
Customer or teller service experience preferred
Candidate with less experience will be considered for a Customer Service Officer role
