Global Head of Production Engineering & Infrastructure
Foreign bank · Large bank
Kowloon CityOn-site
Role overview
Some careers have more impact than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at the banking group.
Our GCIO organisation plays a critical role for the bank.
This team partners with our businesses to build the platforms, systems, and products that our customers use every day.
This team keeps people’s money and data safe, and is at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high caliber professional to join our team as a Global Head of Production Engineering & Infrastructure.
As the Global Head of Production Engineering & Infrastructure within Corporate and Institutional Banking's Client Services Technology, the role involves providing robust governance and control over the Client Services Production estate daily.
Ensuring production system stability is vital for seamless, reliable services, which minimises disruptions and maintains customer trust.
This stability underpins efficient operations, regulatory compliance, and risk management, enabling the banking group to consistently deliver high-quality services globally.
The individual in this position is responsible for maintaining Production Stability and Service Resiliency, ensuring uninterrupted business processes for both internal business lines and external clients.
Additionally, the Global Head is expected to champion change by guiding technology teams to transform and upskill, adopting Site Reliability Engineering (SRE) principles.
This includes implementing a 24x7 support model, enhancing monitoring, automating processes, and embedding self-management capabilities.
The role demands effective relationship management skills across diverse stakeholders, including business lines, technology teams, and infrastructure groups.
Furthermore, the role involves fostering a culture of continuous improvement to enhance service performance.
Here’s what you ca...
Experience: Director level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
At least 10 years of working experience in technology, with 5-8 years in management/leadership roles, demonstrating strong people skills, including decision-making, influencing, management, and communication, with a strong capacity to quickly adapt and respond to change.
Proven experience in Production Support & Service Management, preferably within the Corporate Banking domain
Ability to lead and coordinate teams and efforts during high-pressure situations.
Expertise in incident and problem management, ensuring swift resolution and minimal disruption.
Proven ability to drive best practices and enhance existing controls to deliver high-quality metrics and analysis, increasing production stability and resiliency, while seeking opportunities to automate manual processes.
Deep understanding of transaction banking business.
Excellent verbal and written communication skills in English to deliver clear, precise, and consistent information to the diverse stakeholders including senior executives.
Excellent problem-solving abilities and strong attention to detail, coupled with the ability to understand and succinctly explain complex information, and a customer-oriented quality mindset.
Experience in managing a globally distributed technology organisation.
Familiarity with Agile, DevOps, SRE, Value Streams.
Knowledge of platform and systems architecture, including modular monoliths, SOA/micro-services, and enabling tools and technologies (Spring Cloud, Docker, OpenShift, Kubernetes, CloudFoundry, etc.).
Knowledge of Client Lifecycle Management architecture in global financial institutions, understanding of messaging technologies and caches, and database technologies.
Knowledge of CI/CD technologies, principles, and practices of Continuous Integration, Delivery, and Deployment (Jenkins, Bamboo, Circle CI or equivalent).
Knowledge of distributed system design, including microservices and Springboot.
Knowledge of cloud infrastructure/services, particularly Google Cloud Platform.
Knowledge of traditional technologies like Bash/Shell, Groovy or Java, Unix/Linux, Jenkins, SQL and GitHub.
