We are currently seeking a high calibre professional to join our team as a Sales Manager - Business Banking.
In this role you will:
Promotes the most appropriate and sustainable solutions for our customers; Follows up on all client inquiries and builds internal relationships to uncover new and expanding opportunities within the client base
Deepens customer insight by gathering information from many sources and uses it to shape the banking group's approach to our customers; Continually reassesses the Sales process through to implementation and works closely with other stakeholders to identify efficiencies and work towards continuous improvement
Shows insight and judgment to identify, target, and influence long-term opportunities, new customers, and/or key decision-makers and builds plans to enable delivery against customer requirements; Refers more complex requirements to Solution Sales teams and records client requirements that cannot be met by the banking group's existing product suite in our CRM tools
Analyzes customer behavior across all touchpoints to optimize the sales approach and enhance service and customer cash management experience online and offline; Explores the use of analytics tools to scale up new customer acquisition, cross-sell, up-sell, and pre-emptive retention to drive incremental benefits to the business
Focuses on building a network across the bank and knowing who to go to (either in Hong Kong or overseas) to gain help, advice, and knowledge regarding processes and procedures to ensure we meet customers' expectations
Uses a selection of sales techniques to identify, counter, and resolve objections and uses a range of influencing skills to achieve closure of the deal and achieve personal targets, whilst knowing when to compromise to gain the most equitable solution without damaging future relationships
Understands, interprets, and communicates what is happening in the marketplace across customers and business segments
Keeps the Managem...
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Analyzes customer behavior across all touchpoints to optimize the sales approach and enhance service and customer cash management experience online and offline; Explores the use of analytics tools to scale up new customer acquisition, cross-sell, up-sell, and pre-emptive retention to drive incremental benefits to the business
Focuses on building a network across the bank and knowing who to go to (either in Hong Kong or overseas) to gain help, advice, and knowledge regarding processes and procedures to ensure we meet customers' expectations
Uses a selection of sales techniques to identify, counter, and resolve objections and uses a range of influencing skills to achieve closure of the deal and achieve personal targets, whilst knowing when to compromise to gain the most equitable solution without damaging future relationships
Understands, interprets, and communicates what is happening in the marketplace across customers and business segments
Keeps the Management informed of progress / major obstacles towards progress on Sales performance; Ensures compliance with regulatory requirements
Conduct market research, analyze business dynamics and provide strategic insights and recommendations to senior leadership to facilitate informed decision-making
Develop robust business performance monitoring framework to ensure effective review of business outcome and work closely with GPS stakeholders to identify grow opportunities
Minimum 5 years working experience
Past working experience in a relevant role, i.e. Sales, Relationship Management, Service, Business Management
Proven ability to identify and meet customer needs through matching a broad range of products and services
Good level of business acumen and commercial awareness, including of economic, cultural, procedural and regulatory issues
Experience in implementing data science in multiple areas of business domains and a track record of leveraging large amount of data to drive significant business impact preferred
Knowledge and interest in data analytics and data science; Ability to assimilate knowledge quickly in a rapidly changing technical environment
Past experience in Fintech companies from Mainland China is a plus
