We are currently seeking a high calibre professional to join our team as a Business Service Officer.
In this role you will:
With updated and sound knowledge of Business Banking products/services, to perform Know Your Customer to understand customer needs
To proactively identify sales opportunities, cross-selling bank products and services most suitable to customers, refer to Assistant Managers to complete the sales when appropriate and close sales independently when required
To provide excellent service to customers through introduction of appropriate services by acting as the first contact point for customers visiting / approaching Business Centre
To offer support to Vice Presidents, Assistant Managers, Business Development Managers by building and strengthening customer relationship with existing customer area of the Business Centre
To actively drive digitalization and provide clear guidance for customer self-serving via digital channels in the Business Centre
To perform other operational duties as assigned after office hours
To be successful you will need:
Covered counter/service & operations/platform experience with exposure to corporate customers and knowledge of general banking products
Relevant professional qualifications in Insurance and Investment are also required
Good communication and service skills
Ability to spot sales opportunities, make referrals and close sales when required
Good understanding of product/services of Business Banking
Good spoken / written English, fluent Putonghua
Opening up a world of opportunity
http://www.the banking group.com/careers
the banking group is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance wit...
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Relevant degree or professional qualifications
Experience aligned with the role level stated in the posting
