Virtual Relationship Manager, Contact Centre and Remote Channel - Wealth & Personal Banking
Foreign bank · Large bank
Kowloon CityOn-site
Role overview
GCB 6
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join the banking group and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the banking group offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on the banking group’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.
Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.
Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of the banking group to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, the banking group Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Virtual Relationship Manager, Contact Centre and Remote Channel.
In this role you will:
The job holder has a responsibility to attend to Premier customer service requests through the telephone, emails and Live Connect on service matters.
This includes executing instructions from customer promptly and accurately, responding to customers’ requests, working closely with other departments to ensure customers’ instructions and requests are executed correctly and followed up in a timely manner
Build effective interactions and relationship with customer and meet the performance expectation in activities per contact strategy, successful referrals and provide financial services e.g FX, TMD, retail banking products as well as Wealth & Protection product opportunity
Support the team i...
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Relevant degree or professional qualifications
Experience aligned with the role level stated in the posting
