Senior Officer, Client Services - International Wealth and Premier Banking
Foreign bank · Large bank
Kowloon CityOn-site
Role overview
GCB 7
We are currently seeking a high calibre professional to join our team as a Senior Officer, Client Services.
In this role you will:
Handle client instructions of account opening and services appropriately and within Service Level Agreement
Update and complete the data capture in system for all client service requests accurately and within Service Level Agreement
Provide support to manager to ensure the day-end process completed on time
Report exception and irregularities promptly for management awareness
Participate in business initiatives/projects to provide user requirements, conduct user acceptance test and provide internal training to the team
Share best practices to improve internal process within the team
Produce Management Information reports as required
Maintain effective communication with stakeholders
To be successful you will:
Bachelor’s degree in business, finance, related field or equivalent
Good knowledge in customer service, account opening/closure and/or CRS and FATCA experience
Recent Graduates with part-time banking/customer service experience will be considered for an Officer role
Good written and communication skills in Cantonese and English
Self-motivated and able to work independently
Technology Skills, knowledge of Microsoft Office Applications and advanced Excel skills is an advantage
Opening up a world of opportunity
http://www.the banking group.com/careers
the banking group is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Share best practices to improve internal process within the team
Produce Management Information reports as required
Maintain effective communication with stakeholders
Bachelor’s degree in business, finance, related field or equivalent
Good knowledge in customer service, account opening/closure and/or CRS and FATCA experience
Recent Graduates with part-time banking/customer service experience will be considered for an Officer role
Good written and communication skills in Cantonese and English
Self-motivated and able to work independently
Technology Skills, knowledge of Microsoft Office Applications and advanced Excel skills is an advantage
