Manager, Client Services - International Wealth & Premier Banking
Foreign bank · Large bank
Kowloon CityOn-site
Role overview
GCB 6
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at the banking group where your contributions will always be valued.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.
We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth.
Our international network and breadth of expertise enable us to deliver on the banking group’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.
Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking a high calibre professional to join our team as a Manager, Client Services.
Principal Responsibilities
In this role you will
Manage, check and complete day-to-day services/requests to provide client services support to GPB Asia Private Banking (HK and SG) and ensure the team delivers in line with internal procedure/SLA and comply with standards and policy
Supporting the implementation of change programmes that impact the direct team or process
Maintaining Operating Procedures in accordance with the Business Service’s Operating Model and local requirements and manage the annual processes (e.g.
CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard
Handle business partners’ inquiries promptly within reasonable time and report exception and irregularities promptly for management awareness
Prepare and provide training to staff in the team and produce Management Information Reports and Key Performance Indicators as required
Maintain effective communi...
Experience: Entry level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Handle business partners’ inquiries promptly within reasonable time and report exception and irregularities promptly for management awareness
Prepare and provide training to staff in the team and produce Management Information Reports and Key Performance Indicators as required
Maintain effective communication with stakeholders and senior management
Driving sustainable growth. Identifies and acts on opportunities to improve efficiency in the workflow
Participate in business initiatives/projects as team representative to provide user requirements, conduct user acceptance test and provide sign-off for implementation
