Operations and Service Manager - Wealth & Personal Banking

Foreign bank · Large bank

Kowloon CityOn-site

Role overview

Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join the banking group and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the banking group offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on the banking group’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.
Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.
Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of the banking group to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, the banking group Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Operations and Service Manager - Wealth & Personal Banking.
In this role you will:
Management and processing of servicing requests for the banking group Customers
Coaching and development of direct and non-direct line reports to support improving skills and capability
Use knowledge of products, processes and procedures to address customer needs both through the team and individually
Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and de...

Experience: Entry level

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Requirements

Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and development and maintenance of Operational Management Information
Manage or oversee the management of unit administration activities
Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
Good experience in branch management
Good leadership and a highly developed interpersonal and influencing skills.
Positive, energetic and adaptive to change
Possess Investment and Insurance licenses
Strong management planning and organizing ability to motivate and support the Division
Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin

0 applicants

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