Maintaining an in-depth understanding of the evolving Global Markets landscape, including Corporate & Investment Banking clients and pertinent regulatory frameworks, to anticipate changes and adapt strategies effectively.
Establishing and nurturing strong, proactive collaborations with Sales teams worldwide, ensuring a client-centric and commercially aligned support approach.
Working collaboratively with Hubs (GBS) and regional counterparts to identify consistency gaps, streamline operation processes, and implement standardised industry best practices on a global scale.
Advocating a culture of continuous improvement by spearheading process optimisation initiatives and deploying scalable, technology-enabled solutions that improve overall productivity and reduce manual effort.
Translating strategic visions for Sales Support into clear, actionable priorities and managing the execution of key project and operational backlogs.
Utilising data analytics, stakeholder feedback, and market insights to drive disciplined process refinements aimed at alleviating friction points and enhancing client satisfaction.
Handling frontline Sales inquiries, including the coordination of account-opening procedures and operational requests with professionalism and responsiveness.
Managing complex Sales and Client escalations independently with sound judgement, ownership, and a solution-oriented mindset to resolve issues promptly.
Collaborating closely with Sales desks to identify and implement workflow improvements, increase efficiency, and champion automation possibilities for repetitive tasks.
Providing comprehensive trade lifecycle support, including managing novations, preparing client lifecycle reports such as Option Expiry/Exercise notifications and TRF Fixing, and delivering other operational outputs timely and accurately.
Partnering with CSSG, Sales, COO, Operations, and Product teams to facilitate new product introductions, refine process designs, and implemen
Experience: Director level
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Requirements
Maintaining an in-depth understanding of the evolving Global Markets landscape, including Corporate & Investment Banking clients and pertinent regulatory frameworks, to anticipate changes and adapt strategies effectively.
Establishing and nurturing strong, proactive collaborations with Sales teams worldwide, ensuring a client-centric and commercially aligned support approach.
Working collaboratively with Hubs (GBS) and regional counterparts to identify consistency gaps, streamline operation processes, and implement standardised industry best practices on a global scale.
Advocating a culture of continuous improvement by spearheading process optimisation initiatives and deploying scalable, technology-enabled solutions that improve overall productivity and reduce manual effort.
Translating strategic visions for Sales Support into clear, actionable priorities and managing the execution of key project and operational backlogs.
Utilising data analytics, stakeholder feedback, and market insights to drive disciplined process refinements aimed at alleviating friction points and enhancing client satisfaction.
Handling frontline Sales inquiries, including the coordination of account-opening procedures and operational requests with professionalism and responsiveness.
Managing complex Sales and Client escalations independently with sound judgement, ownership, and a solution-oriented mindset to resolve issues promptly.
Collaborating closely with Sales desks to identify and implement workflow improvements, increase efficiency, and champion automation possibilities for repetitive tasks.
Providing comprehensive trade lifecycle support, including managing novations, preparing client lifecycle reports such as Option Expiry/Exercise notifications and TRF Fixing, and delivering other operational outputs timely and accurately.
Partnering with CSSG, Sales, COO, Operations, and Product teams to facilitate new product introductions, refine process designs, and implement new operational controls facilitating risk mitigation and compliance adherence.
Leveraging Management Information Systems (MIS) and operational data to identify recurring operational challenges, drive root cause analyses, and implement process improvements that reduce future incidences.
Holds a relevant degree with a minimum of 10 years of progressive experience in Global Banking Operations
Possesses a strong understanding of Global Banking Operations workflows along with associated market and operational risks.
Exhibits the ability to assimilate new concepts, products, and areas rapidly to remain adaptive in a fast-evolving market.
Has an insightful grasp of the firm's broader business strategies, models, and competitive environment.
Experienced in orchestrating large-scale change programs and continuous improvement initiatives with emphasis on disciplined project management and transparency.
Skilled in developing, managing, and refining strategic documentation and business planning materials.
Do the right thing: We are assertive and transparent, putting client interests at the forefront of our decisions.
Never settle: We pursue continuous improvement and innovation, learning from experiences to simplify and enhance our services.
