Handle inbound and outbound calls and other client contacts professionally.
Resolve customer enquiries, problems, and complaints efficiently.
Provide accurate information on products and services and identify cross-selling opportunities.
Record client interactions and feedback in the system for service improvement.
Meet defined service quality, productivity and performance targets.
Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.
Experience in a contact centre or customer service environment preferred.
Strong communication and problem-solving skills.
Customer-oriented mindset with attention to detail.
Ability to work in a fast-paced, target-driven environment.
Commitment to high ethical standards and compliance.
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth,
Experience: Mid / Senior level
Connect with an insider to learn more about this role (team culture, interview focus, and how to stand out).
Requirements
Handle inbound and outbound calls and other client contacts professionally.
Resolve customer enquiries, problems, and complaints efficiently.
Provide accurate information on products and services and identify cross-selling opportunities.
Record client interactions and feedback in the system for service improvement.
Meet defined service quality, productivity and performance targets.
Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.
Experience in a contact centre or customer service environment preferred.
Strong communication and problem-solving skills.
Customer-oriented mindset with attention to detail.
Ability to work in a fast-paced, target-driven environment.
Commitment to high ethical standards and compliance.
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
