Oversee the team for the process of deceased, fund recovery, bankruptcy, CIES and DAR
Ensure process accuracy and compliance
Maintain and uplift the productivity and efficiency
Effective communication with all stakeholders for any changes/ enhancement of existing process or new process requirement.
Work and well communicate with Hub Centre to ensure the accuracy and delivery within agreed SLA.
To lead the team for completing the responsible service tasks within SLA
To arrange/ co-ordinate/ discuss/ support on different projects or system changes and arrange with the testers for testing.
To ensure the testers have sufficient information/ material for participating the testing with smooth and good result.
For example: prepare/ collect/ consolidate the test script, provide details/ logic/ scope of testing in briefing session to testers, report & update the testing progress/ status/ results in detail to the Team Head in different stages on time.
To work closely with Hub Centre for improving their productivity
To monitor both onshore and offshore team performance that all the processes required to be followed the respective DOI and a good quality of work to be delivered & completed within the agreed SLA.
To handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
To prepare, consolidate and provide the relevant data/ MI reports to Line Manager/ Team Head/ Management on regular or need basis.
To monitor the agreed SLA to be met and report to Team Head immediately with action plan if any potential or overdue cases detected.
Keep reviewing the existing process and initial the efficiency planning for process improvement/ enhancement/ streamlining/ automation for process effectiveness, cost saving & productivity increasing.
Support the Team Manager to create a positive working environment to encourage commitment / contribution of team members.
Through the provision of career development, trai
Experience: Entry level
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Requirements
Oversee the team for the process of deceased, fund recovery, bankruptcy, CIES and DAR
Ensure process accuracy and compliance
Maintain and uplift the productivity and efficiency
Effective communication with all stakeholders for any changes/ enhancement of existing process or new process requirement.
Work and well communicate with Hub Centre to ensure the accuracy and delivery within agreed SLA.
To lead the team for completing the responsible service tasks within SLA
To arrange/ co-ordinate/ discuss/ support on different projects or system changes and arrange with the testers for testing.
To ensure the testers have sufficient information/ material for participating the testing with smooth and good result. For example: prepare/ collect/ consolidate the test script, provide details/ logic/ scope of testing in briefing session to testers, report & update the testing progress/ status/ results in detail to the Team Head in different stages on time.
To work closely with Hub Centre for improving their productivity
To monitor both onshore and offshore team performance that all the processes required to be followed the respective DOI and a good quality of work to be delivered & completed within the agreed SLA.
To handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
To prepare, consolidate and provide the relevant data/ MI reports to Line Manager/ Team Head/ Management on regular or need basis.
To monitor the agreed SLA to be met and report to Team Head immediately with action plan if any potential or overdue cases detected.
Keep reviewing the existing process and initial the efficiency planning for process improvement/ enhancement/ streamlining/ automation for process effectiveness, cost saving & productivity increasing.
Support the Team Manager to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
To ensure the awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed.
To comply with all applicable money laundering prevention procedures, report any suspicious activity to the Unit Money Laundering Prevention Officer and Team Head timely.
To monitor onshore or offshore team for the process in compliance with DOI, Procedure Manual and Group Standard.
To conduct investigation, provide findings/ solutions/ remediation & improvement plan and ensure the timely escalation to Team Head, Risk Management Team/ 2nd line/ stakeholders/ Legal/ Compliance when the risk/ mishap identified.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
