We are currently seeking a high calibre professional to join our team as a Manager, General Insurance.
In this role you will:
Management of the relationship with EDA partners
Ensuring EDA partners meet their commitments under contracted SLA’s
Ensuring requirements of the Insurance Partnerships TOM are met
Designing and implementing robust processes for monitoring operational performance
Identifying opportunities for service improvements
Ensuring complaint management processes are operating effectively
Working closely with other the banking group departments to provide effective support to EDA operations
Co-ordination of IT development efforts to support business initiatives and projects (incl. product launch)
To be successful you will need:
Educated to degree level in Business Administration, Operations, Information Technology or a related field
Experience of Operations, IT management, Service Quality management, Business Control and Continuous Improvement activities
Ability to form effective working relationships and influence at a senior management level in the banking group and third party organizations
Communication and interpersonal skills, including the capacity to engage effectively with internal and external stakeholders
Strong financial and analytical skills to understand and use metrics to draw conclusions and drive management action
Capability to understand and interpret complex business requirements
Ability to budget, track and control project activity
Knowledge of the insurance business and regulatory environment
Opening up a world of opportunity
www.the banking group.com/careers
the banking group is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
經驗要求：Entry level
連接業內人士以了解更多資訊（團隊情況、面試重點、申請建議）。
要求
Designing and implementing robust processes for monitoring operational performance
Identifying opportunities for service improvements
Ensuring complaint management processes are operating effectively
Working closely with other HSBC departments to provide effective support to EDA operations
Co-ordination of IT development efforts to support business initiatives and projects (incl. product launch)
Educated to degree level in Business Administration, Operations, Information Technology or a related field
Experience of Operations, IT management, Service Quality management, Business Control and Continuous Improvement activities
Ability to form effective working relationships and influence at a senior management level in HSBC and third party organizations
Communication and interpersonal skills, including the capacity to engage effectively with internal and external stakeholders
Strong financial and analytical skills to understand and use metrics to draw conclusions and drive management action
Capability to understand and interpret complex business requirements
Ability to budget, track and control project activity
Knowledge of the insurance business and regulatory environment
