We are currently seeking a high calibre professional to join our team as a Manager CX.
In this role you will
Develop self-served dashboards and reports to analyse Voice of Customers and NPS trends
Derive marketing leading insights, strategies and actions to address customer pain points with channel and business teams
Support the implementation of strategic initiatives and customer experience projects aligned with the long-term vision of Retail Banking and Wealth
To be successful you will need
Strong proficiency in data analysis and optimisation, with the ability to articulate data insights
Proficiency in technical skills such as SAS, SQL, VBA, Unix, Qlik, R, Python, CRM, and BI tools
Effective communication with stakeholders, fluent in English and Chinese
Ability to address complex customer issues and implement solutions to enhance satisfaction
Commitment to delivering exceptional customer service and maintaining high standards of service excellence
Opening up a world of opportunity
www.the banking group.com/careers
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
the banking group is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
