Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
Supervise the branch's performance and make changes if necessary
Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
Identify coaching and training needs, suggesting different approaches and monitoring success
Ensure all customer interfacing jobs are resourced by appropriately trained staff
Collaborate amongst streams at branch to deliver branch goal
Proactively instil the banking group core values and business principles
Qualifications
Possess proven customer service and branch operations experience
Totally customer focused mindset and good commercial orientation
High degree of personal drive and resilience
Possess Investment and Insurance licenses
Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
You’ll achieve more at the banking group.
the banking group is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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經驗要求：Entry level
連接業內人士以了解更多資訊（團隊情況、面試重點、申請建議）。
要求
Supervise the branch's performance and make changes if necessary
Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
Identify coaching and training needs, suggesting different approaches and monitoring success
Ensure all customer interfacing jobs are resourced by appropriately trained staff
Collaborate amongst streams at branch to deliver branch goal
Proactively instil HSBC core values and business principles
Possess proven customer service and branch operations experience
Totally customer focused mindset and good commercial orientation
High degree of personal drive and resilience
Possess Investment and Insurance licenses
Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
