Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel
Foreign bank · Large bank
Kowloon CityOn-site
職位描述
GCB 6
Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join the banking group and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, the banking group offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on the banking group’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.
Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.
Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of the banking group to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, the banking group Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel.
In this role you will:
Handle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction
Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions
Assist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimize the efficiency of their performance
Handle disp...
經驗要求：Entry level
連接業內人士以了解更多資訊（團隊情況、面試重點、申請建議）。
要求
Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests
Higher Diploma or above
Proficient in written and spoken English and Chinese, Mandarin is an advantage
Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications
3+ years’ relevant customer service experience in banking and financial institution environment/ contact center is preferred
License holder of HKSI 1,7,8 and IIQE 1, 2, 3 and compliance with related Continuing Professional Development (CPD) requirements
Strong customer service mind-set and high dedication to service excellence. Strong communication and problem-solving skills
Sound knowledge of Retail Banking and Wealth Management financial products
Candidate with less experience will be considered for a Senior Wealth & Personal Banking Executive role
