Develop a thorough understanding of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal Relationship Manager (RM) for each customer (e.g.
Corporate, Global Account Manager (GAM)), as well as through direct contract with the customer.
Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc., with the objective that the customers always place SCB on their priority
Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, irrespective of the request is from the specially allocated group of customers or not.
Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.
Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
Liaise with RMs and SCB product specialists in regions which customers are with potentials, in order to exchange information, to introduce the customer to respective SCB products, and to contribute generally to the relevant regional or global customer database.
Liaise with RMs and SCB product specialists to explore client’s needs, address their concerns and to deliver them suitable services and products, in order to gain more market shares for SCB.
Monitor the utilisation of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert
經驗要求：Director level
連接業內人士以了解更多資訊（團隊情況、面試重點、申請建議）。
要求
Develop a thorough understanding of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal Relationship Manager (RM) for each customer (e.g. Corporate, Global Account Manager (GAM)), as well as through direct contract with the customer.
Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc., with the objective that the customers always place SCB on their priority
Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, irrespective of the request is from the specially allocated group of customers or not.
Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.
Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
Liaise with RMs and SCB product specialists in regions which customers are with potentials, in order to exchange information, to introduce the customer to respective SCB products, and to contribute generally to the relevant regional or global customer database.
Liaise with RMs and SCB product specialists to explore client’s needs, address their concerns and to deliver them suitable services and products, in order to gain more market shares for SCB.
Monitor the utilisation of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert respective coverage/GAM if it appears that a higher limit would lead to additional profitable business in Treasury products.
Managing risk and compliance as part of the role. Take personal responsibility for understanding the risk and compliance requirements of the role.
Embed operational risk management and reporting as an integral part of the business process.
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
