Lead a diverse team of client service managers, fostering an environment of collaboration and continuous development while holding accountability for managing Financial Securities Services (FSS) clients within the local market.
Independently oversee implementation of local client accounts and work in synergy with global implementation teams to support complex, multi-market client portfolios, ensuring seamless integration and execution of strategies.
Play an integral role in shaping, enhancing, and deploying the global client management strategy for FSS clients, ensuring alignment with both client and organisational goals.
Manage and nurture existing client relationships to drive high levels of client satisfaction and long-term loyalty, contributing positively to business growth and market presence.
Identify opportunities through collaboration with Sales teams to generate new business referrals and expand revenue streams, while maintaining a client-centric approach.
Act as a trusted advisor by understanding clients’ current and future business needs, providing insightful guidance and proactive solutions to strengthen professional relationships.
Serve as the country’s primary escalation contact for any client issues or requests, ensuring timely resolution and fostering transparency and trust between client and bank.
Drive continuous improvement initiatives that elevate client service standards and operational excellence within the team and broader organisation.
Provide leadership and mentorship to a seasoned team of Client Service Managers, fostering an environment that encourages professional growth and high performance through constructive feedback and coaching.
Lead the end-to-end client onboarding process and service delivery operations, ensuring alignment and effective collaboration between local, regional, and global stakeholders to provide clients with a consistent and high-quality experience across markets.
Implement and advance the globa
經驗要求：Director level
連接業內人士以了解更多資訊（團隊情況、面試重點、申請建議）。
要求
Lead a diverse team of client service managers, fostering an environment of collaboration and continuous development while holding accountability for managing Financial Securities Services (FSS) clients within the local market.
Independently oversee implementation of local client accounts and work in synergy with global implementation teams to support complex, multi-market client portfolios, ensuring seamless integration and execution of strategies.
Play an integral role in shaping, enhancing, and deploying the global client management strategy for FSS clients, ensuring alignment with both client and organisational goals.
Manage and nurture existing client relationships to drive high levels of client satisfaction and long-term loyalty, contributing positively to business growth and market presence.
Identify opportunities through collaboration with Sales teams to generate new business referrals and expand revenue streams, while maintaining a client-centric approach.
Act as a trusted advisor by understanding clients’ current and future business needs, providing insightful guidance and proactive solutions to strengthen professional relationships.
Serve as the country’s primary escalation contact for any client issues or requests, ensuring timely resolution and fostering transparency and trust between client and bank.
Drive continuous improvement initiatives that elevate client service standards and operational excellence within the team and broader organisation.
Provide leadership and mentorship to a seasoned team of Client Service Managers, fostering an environment that encourages professional growth and high performance through constructive feedback and coaching.
Lead the end-to-end client onboarding process and service delivery operations, ensuring alignment and effective collaboration between local, regional, and global stakeholders to provide clients with a consistent and high-quality experience across markets.
Implement and advance the global client management strategy tailored for the Financial Securities Services sector, ensuring local execution complements global priorities and client expectations.
Regularly monitor client satisfaction metrics and feedback to identify trends, proactively propose and implement improvements that enhance client engagement and loyalty.
Work closely with Sales and Relationship Management teams to identify potential growth opportunities within existing accounts, nurturing prospects and converting them into successful client engagements.
Serve as the pivotal trusted advisor for clients by anticipating their evolving requirements, offering tailored advice informed by industry knowledge and market developments.
Act decisively as the primary escalation channel for client concerns within the country, coordinating with relevant internal teams to facilitate swift resolution and maintain client confidence.
Collaborate cross-functionally both within the Bank and with external partners to address complex client issues, ensuring compliance with organisational policies and regulatory frameworks while delivering solutions that exceed client expectations.
Maintain comprehensive and accurate documentation of client interactions, service milestones, and implementation outcomes to support transparent reporting and drive organisational learning and continuous service enhancement.
Educational Background: A bachelor's degree or higher qualification is essential, ideally within Finance, Business Administration, or a closely related discipline to provide a strong foundation for understanding financial products and client management.
Client Service Expertise: Demonstrated minimum of 5 years’ experience in a client service role within Securities Services, showcasing comprehensive knowledge of sector-specific products, processes, and regulatory considerations.
Organisational and Multitasking Skills: Exceptional organisational capability with acute attention to detail; adept at prioritising and managing competing demands in fast-paced, dynamic settings without compromising quality.
